1.1 As a member of Adelaide Education Group, Adelaide International School (AIS) respects your privacy and is committed to protecting your personal information. Our privacy policy outlines how we collect, manage, use, and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by the Australian Privacy Principles (APP’s) in the Privacy Act 1988.

1.2 Personal information is defined in the Privacy Act 1988 and means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

1.3 Our Website may contain links to third-party websites such as "Facebook". We are not

responsible for the privacy policies of any third-party websites. We recommend that you review the privacy policy of each website you visit.

2.1 AIS only collects personal information for the purposes of conducting our business as an online retailer and trader. The personal information we collect from you will include information you give us when you:

(a) register or subscribe to our Website.

(b) complete a transaction with us, and

(c) contact us.

2.2 The personal information that we collect on individuals may include, but is not limited to:

(a) your name.

(b) your contact details including your email, home address, and billing address.

(c) your payment details; and

(d) other personal information that we collect during a transaction or that you provide to us when you contact us.

2.3 We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our Website (including the Help Centre) or during a transaction.

2.4 Where reasonably practicable, we attempt to collect information directly from individuals. When we collect information, we will generally explain to the individual why we are collecting it, who we give it to, and how we will use or disclose it or those matters will be obvious from the circumstances.

2.5 If we collect information about an individual from someone else, we will take reasonable steps to ensure that the individual is made aware of the matters listed in clause 2.4.

2.6 We will collect personal information from you by lawful and fair means and not in an

unreasonably intrusive way.

2.7 When you visit our Website, we, and/or third parties, may place cookies on your browser to

enhance and manage our website and improve our business and the services we provide to you.

By using the website and agreeing to this policy, you grant us permission to place and store

cookies on your browser. Cookies may be used by us to collect the following information:

(a) your computer's operating system.

(b) your computer's browser type and capabilities.

(c) your computer's Internet Protocol (IP) address and geolocation.

(d) web pages visited, including how you were referred to each web page; and

(e) web page usage statistics, including the time spent on each web page.

Cookies can be managed by accessing the individual settings in your browser.

2.8 We will not identify users or their browsing activities, except where required by law.

3.1 We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or if it is required or authorised by law.

3.2 Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.

3.3 If those purposes for which we have collected the information involve providing personal

information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.

3.4 We will only use personal information for cold call marketing if you have given express or

implied consent.

3.5 When enrolling with AIS, you consent to AIS using your personal information, such as your

email address, for direct contact purposes. This includes sending you emails about your academic progress, compliance with study requirements, or offers for further courses and services. You are obligated to have an You may opt out of receiving direct marketing communications at any time. Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).

3.6 We may share your information with other organisations when we are required to do so. This includes Australian and South Australian Government Departments such as the Department of Immigration and Border Protection.

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification, or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.

Some of the security measures we use include:

• Firewalls and access logging tools that protect against unauthorised access to your data

and our network.

• Secure work environments and workflow systems that prevent unauthorised access and

copying of your personal information.

• Secure server and closed network environments.

• Virus scanning tools.

• Management of access privileges, to ensure that only those who really need it can see your

personal information.

• Ongoing training and security reviews.

We will maintain every effort to protect your personal information from inappropriate access and use.

5.1 Under the Privacy Act 1988, you have certain rights to access the personal information we

collect and hold about you.

5.2 Generally, subject to the exceptions of APP 12.3, we will allow you access to the personal

information we hold about you within a reasonable time after it is requested. When requesting such access please identify the precise type/s of information requested. You may make a request by contacting our Program Administrator at (08) 8123 1786 or by writing to us at Privacy Inquiries, AIS, Level 4, 127 Rundle Mall, Adelaide, SA, 5000.

5.3 We take reasonable steps to ensure that the personal information that we collect, use, and

disclose is accurate, up-to-date, and complete. Where an individual requests to correct information, we will take reasonable steps to correct the information, having regard to the purpose for which it is held. You may lodge a request to correct personal information in the manner outlined in clause 5.2 above.

5.4 To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you can contact our Program Administrator or write to us at the address provided in clause 5.2 above. We will try to respond to your complaint within a reasonable time after it is received. If you are not satisfied with our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.